Week notes 10th – 14th June
What did I actually do this week that will contribute meaningfully to improving patient outcomes/experience or care?
At the beginning of the week I got the Health Help Now (HHN) beta which contained the video consultations solution specifically for the Grenfell Health and Well-being service which is managed by Ross O’Brien. This week was about testing it in different ways and to see what the bugs are/were. I am so happy to do something small to improve the lives of those that survived this disaster. I am determined that this will be deployed before the end of the month and we almost didn’t get there due to funding issues and capacity.
Another reason why I am happy about this is because it goes some way to proving the logic of having a “platform” app which connects various functionality into the back-end. This is something I have been building into HHN since Feb 2017 when I asked the developers to build in a portal to Patient Online within the app. Much how your smartphone works, I want HHN to allow the user to select functionality and other digital tools they want to use in NW London regardless of whether it’s commissioned from NHS, council, voluntary or other public bodies. Wouldn’t it be great to have graduate developers from universities within NW London that could develop a widget that was available for use on HHN! it would make the tool much more sustainably viable and intrinsic as a delivery vehicle for Health and Care.
Project Pantomath
I have finally done enough training to start configuring the Echo Dots (Project Pantomath) I got. The essence of these devices will be to install them in large practices and council receptions as a way of… way finding and to give people information on apps, services and other things to help stitch together the varied and fragmented landscape of health and care we have. It will be a massive talking point and gimmicky to a degree, but it will get people used to interacting with chat bots for information, alleviate queues and increase digital education.
Digital Healthy Schools
More schools are joining up to the programme now. This has been an interesting one as I assumed that schools would jump on this opportunity as it’s free and is a really great programme for young people. Schools have so many priorities and I didn’t appreciate that we would need to do more engagement to prove how this can help them on so many ways. What I learned is that I need to learn more about the education sector instead of just treating my interactions with them as an ext of the ones I have with councils and the NHS.
Patient Activation Measure (PAM)
So we have been doing the pilot and the analysis shows that there is still a lot of work to support practices in getting used to offering those with a long term condition, the chance to complete the digital form. So I met with the self care lead to discuss the next steps and what’s best. We are going to focus on some more practices whilst planning the full roll out. I anticipate that NWL will be fully PAM’ing by January 2020. The PAM allows people to improve in the self management of their condition and empower them to use other services that have the capacity to support them, as opposed to GP appointments.
Achievements this week
We have 6 MPs that have now voted for the Digital Citizen Education Programme! Amazing achievement that shows the potential impact of digital eduction.
We won an award for best public sector innovation which I need to pick up from Birmingham on Tuesday (how??).
I met with the Swiss Business lead to the UK at the Swiss embassy which was really great. There are some outstanding Swiss companies that have solutions that could be great for NWL.
I have started to articulate what we need to do with the Enterprise Architecture software in NWL. There is a real opportunity to support NWL to become a single organisation and do it effectively. I have been thinking about service design and EA, in their native forms it won’t work, but just this morning I discovered a Medium story by Anni Leppanen which I’m going to digest over the next few weeks and understand how I can use it within my role. Thank you Anni Leppanen and others that contributed to the article #led.
This week
Priorities this week will focus on setting up the digital hubs in NW London. There have been some delays in ordering equipment which I have found very annoying and completely preventable. Again, something I need to ensure progresses at pace as we are behind on this. Don’t hide errors or mistakes.. own up, fix up and out things in place so it doesn’t happen again. Boom.
I will going to skipton house for a meeting this week and will sneak into NHS and try and meet some of the people I follow on Twitter, hopefully Jessica Rose Morley if I can :)
Have a great week all.
Kway
